Frequently Asked Questions

Massage can help release muscle tension

Massage can help release muscle tension and pain, improve circulation, increase joint flexibility and reduce stress. It can also promote faster healing of injured muscular tissue, improve posture and reduce blood pressure. Massage and bodywork is also known to promote better sleep, improve concentration and create an overall sense of well-being.

When should I not get a massage?

A massage will make you feel worse if you are suffering from any contagious or infectious disease no matter how mild it may seem. If you have a cold, flu or fever DO NOT BOOK a session. We will be very happy to see you once you are feeling 100% better.

If you have certain other medical conditions, for your health and well-being, massage should not be performed or may be restricted. These are not all obvious, so before booking, please review all of the contraindications to massage to make certain that none apply to you.

Why do most spas offer 50 minute appointments instead of a full hour?

We believe offering 50 sessions short changes clients. We are committed to giving you a full 60 minute session unless you are late.

Should I do anything before my massage?

If this is your first appointment at the Center, we suggest that you allow 5-10 minutes before your appointment to check in, fill out a brief health profile and enjoy the relaxing environment before your session.

If you'd like to fill out your health and client information profiles ahead of time you can find them here in Adobe PDF format where you can print them out and bring them in with you.

What should I wear?

You may come in casual or business attire. You will be draped with a sheet during your massage and your therapist will only undrape areas that are being worked on. We will only ask you to undress down to what you are comfortable with. Each therapy room offers complete privacy for comfortable changing.

What if I’m uncomfortable during my massage?

Please let us know! The most common reason people have bad massage experiences are because they didn’t want to say anything to their therapist during their massage. If you’re too hot or cold, or the touch is too hard or not hard enough, or if you feel uncomfortable in any way, do not hesitate to let your therapist know immediately. Your therapist will never be offended if you make a request to, add a blanket, or adjust the table, the face rest or even the during your session.

A peaceful environment:

For the relaxation and enjoyment of all of our clients, the entire Center is a cell phone free. It’s up to you whether you want to talk with your therapist during your massage. Your therapist will not be offended if you let them know you just want to relax quietly. If you choose to talk, thank you for keeping in mind that voices can carry, particularly when in your treatment room or in the hallways outside the rooms.

What if I need to cancel?

To avoid being charged for the full amount of your session, please let us know 3 to12 hours ahead of time if you will be unable to make your scheduled appointment. If your appointment is booked the same day you call, please be aware that the cancellation policy will be in effect once your appointment is set. This is done in fairness both to clients who would otherwise have wanted the appointment, as well as the therapist who reserved their time for your appointment.

What if I’m late for my appointment?

If you are late to your session, you are welcome to receive whatever time is left in your appointment. Due to our tightly booked schedule we are generally unable to extend your session beyond your original appointment time.

What is the tipping policy?

This is one of the most frequently asked and perhaps most misunderstood questions we are asked. Tipping is not mandatory. The choice is up to you. If you do choose to tip, you are not required to tip every time. Your therapist will not be insulted either way. If you would like to tip your therapist, you may arrange to do so at time of payment.

Please Share Your Experience:

The Center takes great pride in pampering and providing exemplary services for our clients. If you have any concerns, comments or questions before or after your massage about any part of your visit, we encourage you to let us know. And if you love us, please tell your friends, family and colleagues about your experience.

Do you provide services for children?

We do not have the facilities for children under the age of eighteen in the waiting room. We are committed to providing a serene, restful environment to enhance the time our clients spend in the Center.

We will provide services for children under the age of eighteen with written parental consent.